Q: Where do you ship? A: We currently ship within Canada. Q: What shipping methods do you use? A: We offer shipping via Canada Post. All larger packages come with tracking numbers, which are provided with your shipping notification. Q: How long does shipping take? A: Shipping times vary depending on your location and the shipping method selected. Typically, you can expect deliveries within 3-10 business days after your order has been processed. Q: Do you offer tracking for all shipments? A: Tracking is provided for larger packages. You will receive a tracking number via email once your order has been shipped.

Q: What is your return and exchange policy? A: To initiate a return or exchange, please contact Claudia within three (3) days of delivery at claudia.gukworks@gmail.com. Items must be returned in their original, unused condition. Buyers are responsible for return shipping costs, and shipping fees are non-refundable. Q: How do I cancel my order? A: If you need to cancel your order, please send a request as soon as possible. We can process cancellations as long as your order has not yet shipped. Q: Which items are non-refundable? A: Custom or Personalized Items: We cannot offer exchanges or refunds on custom or personalized items. Sale/Clearance Items: All sales are final for sale or clearance items. No returns, refunds, or exchanges are available. Q: Are shipping costs refundable? A: Shipping fees are non-refundable. If your order included free shipping, the actual postage cost will be deducted from your refund. Buyers are also responsible for any shipping costs related to returning an item. Q: What if the returned item is not in its original condition? A: If an item is returned damaged or not in its original condition, the buyer will be responsible for any loss in value. Q: Who do I contact for returns, exchanges, or cancellations? A: Please email Claudia at claudia.gukworks@gmail.com to initiate a return, exchange, or cancellation or if you have any questions.