​At GukWorks, we aim for your satisfaction with every purchase. If you're not happy with your item, we offer returns, exchanges, and cancellations under the following conditions:

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• Returns & Exchanges: To initiate a return or exchange, please contact Claudia within three (3) days of delivery. The item must be returned in its original, unused condition.​​

• Cancellations: If you need to cancel your order, please send a request as soon as possible. We will process your cancellation if your order has not yet shipped.

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Non-Refundable Items

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• Custom or Personalized Items: Unfortunately, we cannot offer exchanges or refunds on custom or personalized items.​​

• Sale/Clearance Items: No returns, refunds, or exchanges are available for sale or clearance items. No exceptions.

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Shipping Costs

• Any shipping costs required to return an item will be the customer’s responsibility.

• Shipping fees are non-refundable. If you received "free shipping" on your order, the actual postage cost will be deducted from your refund.

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Conditions of Return

• Buyers are responsible for return shipping costs.

• If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

 

Contact: For any questions or to start a return or cancellation process, please email us at claudia.gukworks@gmail.com